1. About Chefyard
Chefyard is a hospitality procurement and kitchen solutions brand supplying crockery, cutlery, glassware, barware, kitchenware, serving solutions, commercial kitchen equipment, and related products to businesses and individuals.
2. Product Information
We make reasonable efforts to ensure that all product descriptions, specifications, dimensions, images, colours, finishes, and other information displayed on the website are accurate.
However:
Product colours may vary slightly depending on screen settings, photography, lighting, and material.
Minor variations in dimensions, finish, texture, colour, or appearance may occur between batches.
Product specifications may be updated or changed by manufacturers without prior notice.
Images shown on the website are for representation purposes and may not always reflect the exact scale of the product.
For bulk or project orders, customers are encouraged to confirm final specifications with our sales team before placing an order.
3. B2B / Bulk Orders
Chefyard caters extensively to hotels, restaurants, cafés, caterers, cloud kitchens, institutions, and other hospitality businesses.
For B2B and bulk orders:
Pricing may vary depending on quantity, product specifications, customization, and order requirements.
Minimum Order Quantities (MOQs) may apply to certain products.
Quotations provided to business customers will be valid only for the period specified in the quotation.
Prices may change based on availability, supplier pricing, taxes, freight, or other applicable costs.
A confirmed order will be considered accepted only after written confirmation from Chefyard and/or receipt of the applicable payment or advance.
4. Pricing & Taxes
All prices displayed or quoted by Chefyard are subject to applicable taxes, unless specifically stated otherwise.
For B2B orders, GST and other applicable charges may be added to the quoted product price.
Shipping, transportation, installation, handling, or other additional charges may apply depending on the order and delivery location.
5. Quotations & Order Confirmation
A quotation or proposal shared by Chefyard does not constitute a confirmed order.
An order will be processed only after:
Product and quantity confirmation;
Acceptance of the applicable quotation;
Confirmation of payment/advance, where applicable; and
Written order confirmation from Chefyard.
Once an order has been confirmed, cancellation or modification may be subject to applicable charges and production/procurement status.
6. Payment
Payment terms will be communicated at the time of quotation or order confirmation.
Depending on the order, Chefyard may require:
Full payment in advance;
Partial advance payment with balance before dispatch; or
Approved credit terms for eligible business customers.
Orders subject to advance payment will not be processed until the required payment has been received.
7. Customized Products & Design Orders
Customized crockery, tableware, branding, or other made-to-order products may be subject to specific MOQs, development charges, sampling charges, tooling costs, and lead times.
Once production has commenced, customized or made-to-order products may not be eligible for cancellation, return, or refund except where required under applicable law or where the product is defective or incorrectly supplied by Chefyard.
Customers are responsible for providing accurate:
Logos;
Artwork;
Brand guidelines;
Dimensions;
Colours;
Text;
Design references; and
Other specifications.
Chefyard will not be responsible for errors resulting from incorrect information supplied or approved by the customer.
8. AI Design & Customization Tool
Chefyard may provide an AI-assisted tool that allows users to generate or explore customized crockery and tableware concepts.
AI-generated designs are intended as conceptual or visual references and may require technical review before manufacturing.
Final manufacturing feasibility, dimensions, materials, colours, finishes, production methods, MOQs, and pricing will be subject to confirmation by Chefyard.
Submission of an AI-generated design does not automatically constitute an order or guarantee that the design can be manufactured exactly as visualized.
Customers are responsible for ensuring that any logos, artwork, images, trademarks, or other intellectual property uploaded or requested by them are owned by them or used with appropriate permission.
9. Delivery
Delivery timelines provided by Chefyard are indicative unless expressly confirmed as guaranteed in writing.
Delivery timelines may vary due to:
Product availability;
Manufacturing timelines;
Customization requirements;
Supplier delays;
Transportation;
Weather or unforeseen circumstances;
Force majeure events.
For bulk or customized orders, delivery timelines will be communicated separately.
10. Inspection on Delivery
Customers should inspect products upon delivery and notify Chefyard of any visible damage, shortage, or incorrect item within [24/48] hours of delivery.
For B2B and bulk shipments, customers should document any visible transit damage through photographs/videos at the time of receiving the shipment wherever possible.
Claims raised after the specified reporting period may not be accepted.
11. Breakage & Damaged Products
Due to the fragile nature of certain products, including crockery and glassware, reasonable care is taken during packaging and transportation.
Any breakage or damage claim will be assessed based on the nature of the damage, supporting evidence, packaging condition, and applicable order terms.
Chefyard may, at its discretion and subject to the applicable order terms, offer replacement, credit, refund, or another appropriate resolution for verified claims.
12. Returns & Exchanges
Returns or exchanges may be accepted only where:
The product is defective;
The wrong product has been supplied; or
The product has been damaged in transit and the claim is accepted by Chefyard.
Customized, personalized, used, altered, or made-to-order products may not be eligible for return or exchange unless the product is defective or incorrectly supplied.
Return eligibility will be determined based on the individual order and applicable product terms.
13. Cancellation
Cancellation requests must be submitted in writing.
Cancellation may not be possible once a product has been procured, customized, manufactured, packed, or dispatched.
Any applicable cancellation charges, procurement costs, customization costs, or other non-recoverable expenses may be deducted from the refundable amount, subject to applicable law and the agreed order terms.
14. Intellectual Property
All content on the Chefyard website, including logos, trademarks, product images, photographs, graphics, text, designs, and other materials, is owned by or licensed to Chefyard and may not be reproduced, copied, modified, distributed, or commercially used without prior written permission.
Customers retain ownership of intellectual property supplied by them for customization purposes, subject to the rights granted to Chefyard to process and use such material for fulfilling the customer's order.
15. Website Use
Users agree not to:
Use the website for unlawful purposes;
Attempt to gain unauthorized access to the website or its systems;
Upload malicious or harmful content;
Copy or misuse website content;
Submit false or misleading information; or
Interfere with the operation or security of the website.
16. Third-Party Products & Brands
Chefyard may offer products manufactured or supplied by third-party brands and manufacturers.
Product warranties, specifications, certifications, and after-sales support, where applicable, may be governed by the respective manufacturer's terms.
17. Limitation of Liability
Chefyard will make reasonable efforts to provide accurate product information and fulfil confirmed orders.
To the extent permitted by applicable law, Chefyard shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or products, including losses resulting from delays outside Chefyard's reasonable control.
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.
18. Force Majeure
Chefyard will not be responsible for delays or failure to perform obligations caused by circumstances beyond its reasonable control, including natural disasters, fire, flood, war, strikes, government restrictions, transportation disruptions, supply chain disruptions, epidemics, or other unforeseen events.
19. Privacy
Chefyard may collect and process information submitted through the website for purposes including responding to enquiries, processing orders, providing customer support, and communicating about products and services.
Use of personal information will be subject to Chefyard's Privacy Policy.
20. Changes to These Terms
Chefyard reserves the right to update or modify these Terms & Conditions from time to time.
The updated version will be published on this website with the revised date. Continued use of the website after changes are published constitutes acceptance of the updated Terms.
21. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by the laws of India.
Any disputes arising in connection with these Terms or transactions with Chefyard shall be subject to the jurisdiction of the courts of Mumbai, Maharashtra, unless otherwise required by applicable law.
